Privacy Policy
Oxford Senior Care (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of residents, family members, caregivers, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our senior care services.
Information We Collect
We may collect personal information such as your name, age, gender, residential address, phone number, email address, emergency contact details, and family member information. Depending on the services provided, we may also collect health-related information including medical history, existing health conditions, medication records, care plans, wellness information, and rehabilitation details. Additionally, billing, payment, insurance, and identity verification information may be collected where required. When you visit our website, certain technical information such as your IP address, browser type, device information, and cookie data may be automatically collected. For safety and security purposes, we may also maintain visitor records and CCTV footage within our facilities.
How We Use Information
We use the information collected to provide senior living, assisted care, rehabilitation, wellness, and related support services. Personal information may be used for admissions, resident care management, emergency assistance, communication with residents and their families, billing and payment processing, insurance coordination, and operational administration. We may also use the information to maintain safety and security, comply with legal and regulatory obligations, improve our services, and enhance the overall website and resident experience.
Information Sharing
We do not sell or rent personal information.
Information may be shared with healthcare professionals, hospitals, diagnostic centres, insurance providers, service partners, or government authorities only when necessary for resident care, operational purposes, legal compliance, or safety requirements.
Data Security
We take reasonable administrative, technical, and physical measures to safeguard personal information against unauthorized access, disclosure, alteration, loss, or misuse. Access to personal data is limited to authorized personnel who require the information for legitimate operational or care-related purposes. While we strive to maintain a secure environment, no method of data transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill legal and regulatory obligations, maintain operational records, and resolve disputes where applicable. Retention periods may vary depending on the nature of the information and applicable legal requirements. Once the information is no longer required, it may be securely deleted, anonymized, or archived in accordance with applicable laws and internal policies.
Cookies
Our website may use cookies and similar technologies to improve functionality, enhance user experience, analyze website traffic, and support website security. These technologies help us understand how visitors interact with our website and enable us to improve our online services. Users can manage or disable cookies through their browser settings; however, certain website features may not function properly if cookies are disabled.
Your Rights
Subject to applicable laws, you may have the right to access, review, update, correct, or request deletion of your personal information. You may also withdraw consent for certain processing activities where consent is the basis for collection and use of your information. We will make reasonable efforts to respond to privacy-related requests in accordance with applicable legal requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, legal requirements, or regulatory obligations. Any revisions will be posted on this page along with the updated effective date. We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
Contact Us
For any privacy-related questions or requests, please contact:
Oxford Senior Care
Website: https://oxfordseniorcare.in/
Email: info@oxfordseniorcare.in